FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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What is the the Service Level Agreement for support of CCDC customers?
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Why is CellCheckCSD 1.2 not working with my diffractometer software package?
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Why do some of my results not appear when using Mercury?
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How do I use CellCheckCSD?
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Which Platforms are supported for CellCheckCSD?
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How do I get CellCheckCSD to work within CrysAlisPro?
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How do I view CellCheckCSD results using WebCSD?
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Why do some of the refcodes in my results end in ‘00’?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How should I reference GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
Newest Support Solutions
- "Cannot download archive" error when running the online installer
- Searches on macOS with cqbatch from the 2024.1 release may fail
- Documentation fails to open when launched from a CCDC application on linux
- How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11