FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Using the CSD Python API on a system that has no display
… Some aspects of the CSD Python API require an active display to be present, and by default the API will require a display to be present when importing the ccdc …
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How do I obtain GoldMine?
… GoldMine has been superseded by the development of GOLD in the CSD Python API and is no longer supported. Users with established protocols for using GoldMine …
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CSD Python API Citation
… When publishing works that benefited from the CSD Python API, please site the Cambridge Structural Database using the reference in this FAQ: How should I …
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What versions of Python are supported for components of the CSD Portfolio that use Python?
… in-house databases. While these scripts do not use the CSD Python API, we recommend that your default Python is one of the versions that the CSD Python API …
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Activating the CSD Python API
… Before using the CSD Python API you must activate it so that the system knows where to look for the Python interpreter and all its modules. Assuming the Python …
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Installation of the CSD Python API miniconda may fail on Windows
… of the miniconda distribution the CSD Python API uses to fail. As of release 2023.2, enabling long paths for the CSD Python API is now a requirement …
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Searches on macOS with cqbatch from the 2024.1 release may fail
… would recommend performing the search with ConQuest, or utilising the CSD Python API to perform scripted searches. As stated in our release notes, cqbatch is now …
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I have updated to CSD Portfolio 2023.1 and now the CSD Python API fails to find the software or data
… This is usually a result of running the CSD Python API in your own Python environment and not updating it to the latest version when you update the CSD …
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Malvern Panalytical software integration with the 2023.1 CSD Portfolio may fail to locate the CSD Python API
… version of HighScore (Plus). Check that the CSD Python API has been installed correctly - the easiest way to check this is to run user_support.py from …
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I am trying to install the CSD Python API but encountered an UnsatisfiableError
… If you are trying to install the API separately and you get the following error message or similar: UnsatisfiableError: The following specifications were found …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How should I reference GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
Newest Support Solutions
- "Cannot download archive" error when running the online installer
- Searches on macOS with cqbatch from the 2024.1 release may fail
- Documentation fails to open when launched from a CCDC application on linux
- How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11