FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
Neutron Diffraction Data in the CSD
-
What happens to unpublished data stored at the CCDC?
-
How long does it take for CSD Communications and structures published in associated scientific articles to be curated?
-
When will a data DOI be assigned to my structure?
-
What do I do if I have an existing in-house database that I want to use in My Structures?
-
How do I import CIFs in bulk into My Structures?
-
What is a Reduced Cell Check and what should I do if the structure I am depositing has hits?
-
One of my structures isn’t listed on ‘My Structures’ what should I do?
-
How can I share a structure I have deposited?
-
Why have the CCDC and FIZ Karlsruhe collaborated?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
- CSD Python API not working on RHEL 9
- ConQuest fails with "ValueError: No JSON object could be decoded" on RHEL 8
- I am trying to activate the free version of Mercury, but the Software Activation Tool says “A valid activation has been detected…”
- How do I ensure I get the best performance from CSD-CrossMiner?
- "Invalid window handle" error when using the CSD Python API on Windows