FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?
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Documentation fails to open when launched from a CCDC application on linux
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What file formats does Hermes Support?
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I'm getting messages that my licence has expired or is missing a feature
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How do I update my CSD software installation?
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What can I do if Mercury or Hermes won't install the latest software and data updates?
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Is there a way to disable 3D acceleration?
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What other software and/or data components should I install to make use of functionality I want to access?
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Running python scripts from the 2024.1 versions of Mercury or Hermes may not display output correctly on linux
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Picking atoms in Mercury or Hermes stopped working after I upgraded to 2024.2
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
- The 2024.3 CSD Portfolio software does not start on linux under Wayland and gives a Qt mismatch error
- ConQuest will not start when used with the latest version of VMWare
- Unable to run the CCDC maintenance tool on macOS 15
- CSD Python API not working on RHEL 9
- ConQuest fails with "ValueError: No JSON object could be decoded" on RHEL 8