FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Why is my search taking so long?
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Has GOLD been validated?
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Can I search on bonds, angles and torsions involving metals or hydrogen atoms?
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Why has my author-name search given fewer hits than I expected ?
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Other than the library size, are there any other major factors that influence the docking time?
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Is there a way to change the colour and size of the H-bonds?
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Why is GOLD unable to dock a particular ligand?
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How do I tabulate geometric parameters after a search has been run?
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How do I generate a movie using Mercury?
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ConQuest will not run on Mac OS X
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How should I reference GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
Newest Support Solutions
- "Cannot download archive" error when running the online installer
- Searches on macOS with cqbatch from the 2024.1 release may fail
- Documentation fails to open when launched from a CCDC application on linux
- How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11