FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
Why do some of the structures that I have previously deposited not appear in the ‘My Structures’ view?
-
Can I update publication details through My Structures?
-
What should I do if My User Details in My Structures are wrong
-
Why should I sign in before depositing data to the CCDC?
-
Synchrotron Data in the CSD
-
Authors’ names in the CSD: how to add them correctly? How to search for them?
-
How can I publish my historic structures or thesis structures?
-
Electron Diffraction Data in the CSD
-
How can I deposit inorganic data into the ICSD?
-
Neutron Diffraction Data in the CSD
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How should I reference GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
Newest Support Solutions
- "Cannot download archive" error when running the online installer
- Searches on macOS with cqbatch from the 2024.1 release may fail
- Documentation fails to open when launched from a CCDC application on linux
- How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11