FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
What versions of Python are supported for components of the CSD Portfolio that use Python?
-
How does the formula search work in WebCSD?
-
When will a data DOI be assigned to my structure?
-
What do I do if I have an existing in-house database that I want to use in My Structures?
-
How do I import CIFs in bulk into My Structures?
-
How can I share a structure I have deposited?
-
Why is my structure search query not highlighted in the 2D diagram sometimes?
-
How do I select multiple elements for a query atom in a WebCSD substructure search?
-
How do I add details of the main crystallographer associated with the data to my deposition?
-
How can I check if my structure has been published before?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How should I reference GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
Newest Support Solutions
- "Cannot download archive" error when running the online installer
- Searches on macOS with cqbatch from the 2024.1 release may fail
- Documentation fails to open when launched from a CCDC application on linux
- How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11