FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Is there a way to disable 3D acceleration?
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How many MOFs are there in the CSD?
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Mogul / MOE Interface Setup Instructions
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On Windows, the Conformer Generator does not run as it cannot find a Python distribution
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Activating the CSD Python API
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Managing warning messages from the CSD Python API
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I have updated to CSD Portfolio 2023.1 and now the CSD Python API fails to find the software or data
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Running python scripts from the 2024.1 versions of Mercury or Hermes may not display output correctly on linux
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Searches on macOS with cqbatch from the 2024.1 release may fail
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Using old in-house databases with the latest CSD Portfolio
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How should I reference GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
Newest Support Solutions
- "Cannot download archive" error when running the online installer
- Searches on macOS with cqbatch from the 2024.1 release may fail
- Documentation fails to open when launched from a CCDC application on linux
- How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11