FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How do I produce high-resolution, high-impact images using Mercury?
… Mercury provides an intuitive option for ray-traced image rendering, which results in high quality graphics that are ideal for presentations, publications …
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What file formats does Hermes Support?
… ) JPEG file (.jpg, .jpeg) Portable Network Graphics file (.png) POV-Ray file (.pov) …
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Why do I have a problem displaying labels on Linux?
… and install the latest OpenGL drivers for your system and ensure that your graphics drivers are up to date (ideally downloaded direct from the manufacturer's website …
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How do the default settings for GOLD differ in the MOE interface compared to standalone GOLD?
… The default set up in the GOLD interface in CCG's MOE is designed to generate a variety of plausible and different binding poses. There are some differences …
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It looks like I’m using a new version of the CSD web interface – why are some features behaving strangely?
… It is possible that you have identified a genuine issue with our CSD web interface, but it is quite common for this to be caused by a web browser failing …
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Can GOLD carry out protein-protein docking?
… many protein binding interfaces do not have strong concavity. …
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What is CSD-Core?
… maps CSD Python API (Applications Programming Interface) More about CSD-Core …
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How can I install the 2023 CSD Portfolio so that all users can access it?
… Install in a system directory As of 2023 the CSD Portfolio is designed to allow installation without admin rights and defaults to being installed in the user's …
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My CSD Portfolio installation is asking me to re-register even though I registered during installation
… containing activation details will be returned and stored in the registry or the user's home directory. Activation is per-user as well as per-system - if a system-wide …
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Retirement of Relibase/Relibase+
… As part of our longer-term strategy to provide leading edge software for our user community, the CCDC products Relibase and Relibase+ have been retired …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How should I reference GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
Newest Support Solutions
- "Cannot download archive" error when running the online installer
- Searches on macOS with cqbatch from the 2024.1 release may fail
- Documentation fails to open when launched from a CCDC application on linux
- How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11