FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How do I select multiple elements for a query atom in a WebCSD substructure search?
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How to ensure you get the best graphical performance from the 3D visualiser components in CCDC programs
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Use of ConQuest's 3D Visualiser on Mac Retina Displays
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Why is CellCheckCSD 1.2 not working with my diffractometer software package?
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Why is there a discrepancy between the final fitness score and the calculated fitness score (from individual terms) of a docking performed using the GOLD API?
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Is it possible to view multiple structures simultaneously in the same window?
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Which file formats are available for saving search results?
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I'm trying to use the Mercury-MOPAC link but keep on getting an error message: what does it mean?
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How can I ensure that two atoms in my query are not part of the same ring?
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Which file formats does Mercury support?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How should I reference GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
Newest Support Solutions
- "Cannot download archive" error when running the online installer
- Searches on macOS with cqbatch from the 2024.1 release may fail
- Documentation fails to open when launched from a CCDC application on linux
- How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11