FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
Can I modify the scoring functions in GOLD?
-
Does GOLD allow for protein flexibility?
-
How do I obtain SuperStar?
-
Does GOLD calculate or use atomic charges?
-
Graphical System Requirements for Stereoscopic 3D Viewing
-
What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
-
GOLD fails to recognise the metal in my metal-containing enzyme
-
Can GOLD carry out protein-protein docking?
-
How do I obtain the IsoStar client?
-
Can GOLD be used to dock ligands into DNA or RNA structures?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How should I reference GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
Newest Support Solutions
- "Cannot download archive" error when running the online installer
- Searches on macOS with cqbatch from the 2024.1 release may fail
- Documentation fails to open when launched from a CCDC application on linux
- How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11