FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
End of support for holders of perpetual licences for GOLD versions 5.3 and earlier
… of GOLD are now at least 10 years old and we no longer have the facilities to generate licences for these old versions of the GOLD software. For many users …
-
How can I automate the CSD Portfolio installation process
… uk.ac.cam.ccdc --root sets the root installation folder, in this case /local/myinstall -c confirms the start of the installation with no user input --accept-licenses accepts …
-
How do I set up a local CCDC software and data repository?
… repository to check for updates so can be used to control when you make updates available to users. To set up a local repository, follow these instructions …
-
I have updated to CSD Portfolio 2023.1 and now the CSD Python API fails to find the software or data
… as a temporary fix e.g. setx CCDC_TOOLKIT_SQLITE_DATABASE "C:\Users\Username\CCDC\ccdc-data\csd\as544be_ASER.sqlite" setx CCDC_LOCAL_CSD_SQLITE_ASER_FILES "C:\Users …
-
What are the advantages and disadvantages of activating via a local licence server?
… computers (Linux and Mac users). Standard node-locked licensing stores a "fingerprint" of the computer in the user's home directory, which will cause the licence …
-
How do I update my CSD software installation?
… is available via the Mercury and Hermes interfaces. Each will check for an update after being open for five minutes and if it determines an update to any CCDC software …
-
Free Mercury is complaining that the database requires a CSD licence
… a licence. While the 2023 installer offers the option of installing only CSD-Community products, it does not prevent users from installing software or data …
-
How can I calculate a score per binding site residue?
… the GOLD and GoldMine user manuals for more details. Please note that GoldMine has been superseded by the development of GOLD in the CSD Python API and is no longer …
-
How can I deposit inorganic data into the ICSD?
… structure). These deposition numbers should be included in manuscript submissions to journals to allow users to access the deposited data set associated …
-
How can I purchase additional licences?
… CSD-Enterprise is available to academic users at five levels of access: Researcher (allows the installation of CSD-Enterprise on up to two machines) Group …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How should I reference GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
Newest Support Solutions
- "Cannot download archive" error when running the online installer
- Searches on macOS with cqbatch from the 2024.1 release may fail
- Documentation fails to open when launched from a CCDC application on linux
- How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11