FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How do I know whether to flip or rotate Ring-NHR, Ring-NR1R2 and protonated carboxylic acids when setting ligand flexibility?
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Why do I get a pop up window when starting ConQuest that says "Some Anti-Virus Software stop ConQuest from starting its search engine..."?
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Can I add scatterplots for groups which are not included in the standard IsoStar library?
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Why has my compound name search given some unexpected hits?
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Mercury will not read my CIF input file. What am I doing wrong?
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I have not received an email after requesting a CSDS Download, or my email contains no links
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How are the simulated powder diffraction patterns calculated?
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How do I edit & re-run a Crystal Packing Feature search?
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Which platforms are supported for DASH?
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Which Platforms are supported for CellCheckCSD?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How do I sign into WebCSD and what are the benefits of signing in?
- How should I reference GOLD?
Newest Support Solutions
- Picking atoms in Mercury or Hermes stopped working after I upgraded to 2024.2
- Crystallisability and solvate prediction scripts not working in 2024.2 release
- What should I do if I experience an error during deposition that prevents me from adding checkCIF alert responses?
- What is a CSD subset?
- "Cannot download archive" error when running the online installer