FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How can I easily licence GOLD 5.4 and later to run on all nodes of my cluster?
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Attempting to start ConQuest when using Remote Desktop on Windows gives the error ''LoadLibrary failed with error 87: The parameter is incorrect."
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End of support for holders of perpetual licences for GOLD versions 5.3 and earlier
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Synchrotron Data in the CSD
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Software Activation is failing because it fails to access the internet using my proxy server
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ConQuest is unable to export PDF files on Windows
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Mercury 2020.1 is slow on MacOS
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CCDC Software and macOS
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I am unable to upgrade to the current version of the CSD software, how do I continue using an older version?
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I use a local licence server and it fails approximately every two weeks with errors like"Unable to verify process lock!" in the log file
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How do I sign into WebCSD and what are the benefits of signing in?
- How should I reference GOLD?
Newest Support Solutions
- Picking atoms in Mercury or Hermes stopped working after I upgraded to 2024.2
- Crystallisability and solvate prediction scripts not working in 2024.2 release
- What should I do if I experience an error during deposition that prevents me from adding checkCIF alert responses?
- What is a CSD subset?
- "Cannot download archive" error when running the online installer