FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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I do not want to publish my structure, can it still be included in the CSD?
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What is the d(min) listed in the summary statistics for each 3D torsion angle search result?
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Why does Mercury not generate an ESD for a particular bond length, angle, torsion or other measurement in my structure?
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Why do some of my results not appear when using Mercury?
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Can I output temperature factors from Mercury?
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Can I use SuperStar in conjunction with other modelling software packages?
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Can I search on CSD refcodes within ConQuest?
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What happens if I can’t use the web deposit form to deposit data?
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How do I download CIFs from the Access Structures service?
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Who should I feedback comments about using checkCIF/PLATON as part of the deposition service to?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How do I sign into WebCSD and what are the benefits of signing in?
- How should I reference GOLD?
Newest Support Solutions
- Picking atoms in Mercury or Hermes stopped working after I upgraded to 2024.2
- Crystallisability and solvate prediction scripts not working in 2024.2 release
- What should I do if I experience an error during deposition that prevents me from adding checkCIF alert responses?
- What is a CSD subset?
- "Cannot download archive" error when running the online installer