FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How should I reference CSDSymmetry?
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How do I determine what my IP address is?
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How do I use CellCheckCSD?
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Can I deposit large CIFs that include reflection data?
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Having built up a network of molecules, can I delete one of them?
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ConQuest fails to start with “ImportError: libXmu.so.6:”
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My search has given fewer hits than I expected, what can I do about this?
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What grid-engine based environments can GOLD be used in?
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Is it possible to re-score a given set of GOLD solutions using an alternative scoring function?
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How do I export CSD search data from ConQuest to Mercury for Data Analysis?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How do I sign into WebCSD and what are the benefits of signing in?
- How should I reference GOLD?
Newest Support Solutions
- Picking atoms in Mercury or Hermes stopped working after I upgraded to 2024.2
- Crystallisability and solvate prediction scripts not working in 2024.2 release
- What should I do if I experience an error during deposition that prevents me from adding checkCIF alert responses?
- What is a CSD subset?
- "Cannot download archive" error when running the online installer