FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Using the CSD Python API on a system that has no display
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ConQuest crashes with "Failed to execute script csds" error message
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ConQuest fails to launch with an error about libXss.so.1 on linux
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I have renewed my licence, how can I make sure the expiry date has been extended?
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I get an error that VCRUNTIME140_1.dll was not found
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I am using Chrome and clicking on a download link in the CSD download links email does nothing
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How can I find crystal structures analysed at high pressure in the CSD?
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Supported browsers for web-based services e.g. WebCSD
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How to activate CCDC software without a direct internet connection on the system that it is installed on
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Is CCDC CSD software affected by the CVE-2021-44228 vulnerability?
Top Support Solutions
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- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
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- Picking atoms in Mercury or Hermes stopped working after I upgraded to 2024.2
- Crystallisability and solvate prediction scripts not working in 2024.2 release