FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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I have just started using a new version of WebCSD - why are some features behaving strangely or not working?
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What input file format do I need for a Hydrogen Bond Propensity calculation?
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What is a CIF?
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What do I need to do to enable hyperlinking from the IsoStar client?
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Does CCDC provide counter compliant usage statistics for access to WebCSD?
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Why does my IsoStar server display text in my browser window when trying to view a scatterplot?
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Which data items do I deposit?
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My CSD Portfolio installation is asking me to re-register even though I registered during installation
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The IsoStar client is asking for activation when I attempt to access the server at isostar.ccdc.cam.ac.uk
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What happens to my data if the paper is rejected by the journal?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How do I sign into WebCSD and what are the benefits of signing in?
- How should I reference GOLD?
Newest Support Solutions
- How do I ensure I get the best performance from CSD-CrossMiner?
- "Invalid window handle" error when using the CSD Python API on Windows
- Picking atoms in Mercury or Hermes stopped working after I upgraded to 2024.2
- Crystallisability and solvate prediction scripts not working in 2024.2 release
- What should I do if I experience an error during deposition that prevents me from adding checkCIF alert responses?