FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
What happens to my data if the paper is rejected by the journal?
-
How should I reference enCIFer?
-
What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
-
Why do I get different fitness scores for consecutive dockings with the same input files?
-
GOLD fails to recognise the metal in my metal-containing enzyme
-
Can GOLD carry out protein-protein docking?
-
How do I deposit data?
-
How do I use GOLD to predict binding affinity?
-
How do I obtain the IsoStar client?
-
Can GOLD be used to dock ligands into DNA or RNA structures?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
- I am trying to activate the free version of Mercury, but the Software Activation Tool says “A valid activation has been detected…”
- How do I ensure I get the best performance from CSD-CrossMiner?
- "Invalid window handle" error when using the CSD Python API on Windows
- Picking atoms in Mercury or Hermes stopped working after I upgraded to 2024.2
- Crystallisability and solvate prediction scripts not working in 2024.2 release