FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Free Mercury is complaining that the database requires a CSD licence
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How to update a 2023 CSD Portfolio installation which was installed with the offline installer
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Using the ligand overlay functionality in Hermes 2023.1 or 2023.2 on Linux fails with an error about reading the initialisation file
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On Windows, applying the 2023.2 update from a check for updates in Mercury or Hermes may give an error about updating qtwebengine_resources.pak
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Create your own offline installer for the free version of Mercury
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ConQuest stopped working on Windows after I updated from 2023.1
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Not enough disk space error while trying to install the software
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Uninstallation options for the 2023 CSD Portfolio
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I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11
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How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
- I am trying to activate the free version of Mercury, but the Software Activation Tool says “A valid activation has been detected…”
- How do I ensure I get the best performance from CSD-CrossMiner?
- "Invalid window handle" error when using the CSD Python API on Windows
- Picking atoms in Mercury or Hermes stopped working after I upgraded to 2024.2
- Crystallisability and solvate prediction scripts not working in 2024.2 release