FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How should I reference CrossMiner?
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Exporting or saving entries in ConQuest on MacOS 12.0 results in a "The save file operation failed to connect to the open and save panel service" error
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How do I activate the software for all users?
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What are the advantages and disadvantages of activating via a local licence server?
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Why do I have problems selecting atoms or scaling issues in Mercury on MacOS?
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Installation of the CSD Python API miniconda may fail on Windows
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Installation of the 2023 and later CSD Portfolio Software and Data
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How do I download and install the free CSD-Community software Mercury and enCIFer?
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How do I update my CSD software installation?
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What can I do if Mercury or Hermes won't install the latest software and data updates?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
- I am trying to activate the free version of Mercury, but the Software Activation Tool says “A valid activation has been detected…”
- How do I ensure I get the best performance from CSD-CrossMiner?
- "Invalid window handle" error when using the CSD Python API on Windows
- Picking atoms in Mercury or Hermes stopped working after I upgraded to 2024.2
- Crystallisability and solvate prediction scripts not working in 2024.2 release