FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How can I classify the chirality at stereocentres in my structure using Mercury?
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Which platforms are supported for IsoStar?
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How can I download data for a particular compound?
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How should the deposition number for a CSD Communication be referenced in a paper?
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How do I obtain Mogul?
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How do I obtain further information relating to CIF data items?
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How can I search for more complicated compound names?
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What are the criteria for deposition to the CCDC?
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How do I get Mercury to recognise that I have a version of the CSD database installed?
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How should I reference IsoStar?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How do I sign into WebCSD and what are the benefits of signing in?
- How should I reference GOLD?
Newest Support Solutions
- Picking atoms in Mercury or Hermes stopped working after I upgraded to 2024.2
- Crystallisability and solvate prediction scripts not working in 2024.2 release
- What should I do if I experience an error during deposition that prevents me from adding checkCIF alert responses?
- What is a CSD subset?
- "Cannot download archive" error when running the online installer