FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Why do I get different fitness scores for consecutive dockings with the same input files?
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GOLD fails to recognise the metal in my metal-containing enzyme
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Can GOLD carry out protein-protein docking?
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How do I deposit data?
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How do I use GOLD to predict binding affinity?
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How do I obtain the IsoStar client?
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Can GOLD be used to dock ligands into DNA or RNA structures?
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Why is my search taking so long?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How do I sign into WebCSD and what are the benefits of signing in?
- How should I reference GOLD?
Newest Support Solutions
- Picking atoms in Mercury or Hermes stopped working after I upgraded to 2024.2
- Crystallisability and solvate prediction scripts not working in 2024.2 release
- What should I do if I experience an error during deposition that prevents me from adding checkCIF alert responses?
- What is a CSD subset?
- "Cannot download archive" error when running the online installer