FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Neutron Diffraction Data in the CSD
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What happens to unpublished data stored at the CCDC?
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How long does it take for CSD Communications and structures published in associated scientific articles to be curated?
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When will a data DOI be assigned to my structure?
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What do I do if I have an existing in-house database that I want to use in My Structures?
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How do I import CIFs in bulk into My Structures?
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What is a Reduced Cell Check and what should I do if the structure I am depositing has hits?
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One of my structures isn’t listed on ‘My Structures’ what should I do?
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How can I share a structure I have deposited?
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Why have the CCDC and FIZ Karlsruhe collaborated?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
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- Unable to run the CCDC maintenance tool on macOS 15
- CSD Python API not working on RHEL 9
- ConQuest fails with "ValueError: No JSON object could be decoded" on RHEL 8