The scientists and software developers at the CCDC create and supply the database system storing the world’s entire collection of the 3D structures of chemicals. This system is used by thousands of organisations in over 70 countries. We’re a professional organisation, established as a not-for-profit company and registered charity. Although independent, we are a University of Cambridge Partner Institute. We offer an excellent benefits package and a competitive salary in a lively and friendly organisation of around 70 staff worldwide.
Data protection and your privacy
Customer Success Manager (Europe)
We are looking to recruit a Customer Success Manager (CSM) to help us deliver our vision of shaping the future of structural science by accelerating the discovery and development of life-enhancing products. The successful applicant will be responsible for building direct relationships with CCDC customers within Europe, optimising their experience to ensure customers’ goals are met and they generate a measurable return on investment. This new position in our growing business development team is key for ensuring CCDC maintains a high level of customer satisfaction and retention amongst its pharmaceutical, biotech and academic accounts.
Responsibilities include, but are not limited to:
- Advocating CCDC, it’s product and services to customers within Europe, and uncovering customers explicit needs to provide solutions for them
- Onboarding new customers to optimise their experience, ensuring they are educated on the use of the products to best meet their needs and goals
- Understanding customer workflows and matching their needs with CCDC products and services to deliver upsell and cross-sell opportunities
- Promoting customer adoption of CCDC solutions, creating loyalty and retention within our customer base
- Work with application scientists and product marketing to build awareness of and deliver training on new solutions
- Capture knowledge of customers’ technical environments and coordinate resources to manage transition to the latest technologies
- Coordinating with customer support, finance, admin, product development and marketing to resolve technical, scientific and business issues, ensure customer input into product development and to develop customers as reference sites
The ideal candidate will be educated to degree level or equivalent in chemistry, life or pharmaceutical sciences and be experienced in managing commercial relationships with customers. An understanding of drug discovery and development processes and how scientific software solutions can address business needs is essential. The Customer Success Manager will report to the Director of Business Development at the Cambridge (UK) office, but their location may be flexible within the UK or Europe. For further details on this opportunity, please see the Job Description and Person Specification.
To apply for this position, please send your CV and a covering letter detailing why you are interested in the role to Petra Hales, HR Officer, via email@example.com.
Computational Solid-State Scientist
We are looking for an independent, inquisitive Scientist to join our Research and Innovation team as a Computational Solid-State Scientist. The successful applicant will be responsible for managing the day-to-day administration of the CCDC CSP Blind Test VII and supporting multi-disciplinary CSP initiatives to raise the profile of the CCDC in the CSP community.
Responsibilities will include, but are not limited to:
- Managing the day-to-day administration around the CSP Blind Test VII
- Developing workflows, using off the shelf tools or new tools, for preparation and post-processing of the test results
- Finalising the Blind test VII activities, writing papers that outline the test and results, organising and managing meetings for the blind test assessment and dissemination
- Supporting the expansion of CSP toolkit & initiatives within the CCDC and application with key collaborators
The ideal applicant will have knowledge of the CSD and associated software, plus experience in the use of computational methods for predicting the structure and relative stability of crystalline materials. A PhD, or equivalent experience, in the field of Crystal Structure Prediction or solid-state modelling is highly desirable, though consideration will be given to candidates from related fields. In order to develop the methodologies, a background in programming is desirable, particularly Python. The successful candidate will have a strong interest in researching and developing crystal structure prediction methods, have excellent written and oral communication skills, and be able to work both independently and as part of a team. For further details on this vacancy, please see the Job Description and Person Specification.
If you are interested in this position, please send your CV, a covering letter detailing your suitability for the role and the names of two referees, to Petra Hales, HR Officer, via email to firstname.lastname@example.org. Applications will be reviewed during the week commencing Monday 20th April 2020.
Head of Software Development
We are looking to appoint a Head of Software Development. This is a key role that will manage software development in all its guises across the CCDC. There will be an emphasis on ensuring that the skills within the organisation are deployed in the most effective way possible, utilising formal resource planning to allocate staff to important projects and formal monitoring of outputs against plan to report on progress.
The Head of Software Development will:
- Be accountable for the progress made with all development projects across the organisation
- Lead and manage the Software Development team to deliver software and architecture that meets the end users' needs
- Work closely with the Chief Executive Officer and Senior Leadership Management Team to develop and deliver strategic technological vision and direction for the CCDC
- Put in place mechanisms to understand the state and progress of all software development work
- Contribute to and collaborate with others over decisions made about development priorities
- Liaise with Product Owners and Product Managers regarding the deployment of development skills across the organisation in a way that best meets priorities
- Be responsible for implementing a consistent agile process for product development, including releases.
The successful applicant must be educated to degree level or equivalent and be able to demonstrate substantial experience in managing teams of software developers in an Agile environment. They must be able to successfully design and develop sophisticated software products and have hands-on experience with coding using multiple industry standard languages. Knowledge of chemistry and/or crystallography would be an advantage. For more details, please see the job description/person specification.
To apply for the position, please send your CV and a covering letter detailing why you are interested in the position to Petra Hales, HR Officer, via email@example.com.
Scientific Editor - Maternity Cover (1 year fixed-term contract)
We are looking for an enthusiastic and adaptable individual to join our Database team on a 1-year fixed contract basis as a Scientific Editor. The successful candidate will play a key role in helping the CCDC to scientifically enhance data, contributing to the acquisition, preparation and curation of the data to ensure structures are as consistent and discoverable as possible. Working in a small team, they will also use their knowledge in Database activities to support, improve and promote the CSD.
Main duties and responsibilities include:
- Coordinating and contributing to targeted enhancements of the CSD to ensure team objectives are met
- Supporting efforts to create database entries from published and deposited reports of crystal structure analyses
- Contributing to the scanning of published journals for reports of crystal structures to ensure team objectives are met
- Following current validation guidelines in order to eliminate scientific errors and ensure the quality of the CSD is maintained
- Contributing to discussions and investigations into new techniques for processing structures
- Testing and providing feedback on the development work done on internal and external software
The ideal candidate will be educated to degree level or equivalent in Chemistry, be self-motivated and able to work both independently and as part of a team. Close attention to detail and effective time management are essential for this role. Some knowledge of crystallography and chemical databases would be beneficial but is not essential as full training will be provided.
For further details on this exciting opportunity, please see the Job Description and Person Specification. If you would like to apply, please send your CV and a covering letter detailing why you are interested in the position to Petra Hales via firstname.lastname@example.org.
Head of Science
We are looking for an experienced leader to join us as Head of Science, a key appointment for the CCDC. The appointee will be responsible for the creation and delivery of the strategic, scientific vision and leadership and all aspects of the science for the organisation. The Head of Science will work closely with the Discovery Science and Materials Science teams providing leadership and direction for the science behind our growing, non-profit organisation.
Duties include but are not limited to:
- Working with the Chief Executive Officer and Board of Trustees to assess opportunities from new scientific and political development in order to establish and agree on a scientific policy.
- Develop, implement and monitor the annual and medium-term scientific plans.
- Propose and develop new scientific opportunities, which offer scientific benefits to the company, it’s users and partners, and that contribute to the CCDC’s charitable aims.
- Lead the CCDC scientific team, fostering a team-based culture and ensuring positive interactions with other teams, CCDC software users and external collaborators.
- Lead and manage the company’s scientific research and development work, proposing direction and ensuring it supports the company’s charitable aims.
- Facilitate the presentation of new research and development at conferences and through the publishing of research papers in the field of Crystallography, Materials and Discovery science.
- Manage the budgets for scientific projects and related development activities.
- Identify scientific competitive threats to the underlying science base of the company and develop contingency plans and solutions in order to maintain CCDC’s place in the scientific research community worldwide.
The successful applicant will have a PhD in Chemistry or a related field or equivalent experience and be able to demonstrate successful senior scientific leadership experience. Excellent communication, presentation and problem-solving skills are essential, and the ideal candidate must be willing to undertake international travel.
For further details on this exciting opportunity, please see the Job Description and Person Specification. If you would like to apply, please send your CV and a covering letter detailing why you would be a good fit for the position to Petra Hales via email@example.com.
Customer Support Coordinator
We are recruiting a Customer Support Coordinator to join our growing Business Development Team. The successful applicant will be responsible for coordinating customer support, dealing with customer’s licensing, technical and scientific issues. Monitoring the support queue, they will respond to technical and scientific queries from our users, liaising with second tier support staff for assistance on more complex queries. They will also contribute to maintaining our web-based support knowledge base, user documentation, software testing and release activities.
Duties will include, but are not limited to:
- Monitoring the support queue, replying to standard technical and scientific queries from industrial, academic and potential users by email, phone or Webex.
- Liaising with other CCDC staff when expert knowledge is required to answer complex support queries.
- Assisting with updating the Support sections of CCDC’s website to ensure information is effective and up to date.
- Working with the Support Team Leader and Product Owners to provide knowledge of the customer’s experience in order to suggest improvements in the CCDC’s processes and applications.
- Participating in the creation and maintenance of product installation notes, user guides, tutorials, teaching and release materials.
- Assisting with the testing and release activities of new software, becoming familiar with new features in order to provide accurate support.
The ideal candidate will be educated to degree level or equivalent in computational, biological or chemical science or a related subject. They will be able to confidently communicate with people internally and externally of all levels, both verbally and electronically. They will have high attention to detail, be able to prioritise efficiently and be comfortable working with limited supervision. Knowledge of crystallography is desired but not essential.
For further details on this vacancy, please see the Job Description and Person Specification. To apply for the position, please send your CV and a covering letter to Petra Hales via Careers@ccdc.cam.ac.uk. We will be reviewing applications on Friday 10th April.
The CCDC has, for many years, served the world’s communities of academic and industrial structural scientists by producing and supplying the authoritative, comprehensive crystallographic data resource – the Cambridge Structural Database (the CSD) – and associated molecular modelling applications, such as GOLD. The CCDC has established operations in the U.S. in order to provide a more local service to our users in the Americas.
Registered Charity No 800579
STRICTLY NO AGENCIES
CCDC PhD Studentships
Thank you for your interest in the CCDC. We don't have any open PhD studentships at this time, however, please check this webpage regularly as it will be updated as opportunities arise.