FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How do I create a 3D printable model file using Mercury?
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How do I obtain enCIFer?
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What is the z-score listed in the summary statistics for each 3D bond and valence angle search result?
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How should I reference Mogul?
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What level of disorder needs to be present to trigger the disorder filter in the CSD?
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How can I view only the ligand and surrounding residues rather than the whole protein-ligand complex?
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My linux computer has the latest graphics and OpenGL drivers but mesa is being used instead
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Is it possible to specify stereochemical configuration when constructing a query using the sketcher?
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I am unable to deposit my data using IE9 or below, what should I do?
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How should I reference the CCDC deposition number in my paper?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How do I sign into WebCSD and what are the benefits of signing in?
- How should I reference GOLD?
Newest Support Solutions
- Picking atoms in Mercury or Hermes stopped working after I upgraded to 2024.2
- Crystallisability and solvate prediction scripts not working in 2024.2 release
- What should I do if I experience an error during deposition that prevents me from adding checkCIF alert responses?
- What is a CSD subset?
- "Cannot download archive" error when running the online installer