FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
Is there a way to disable 3D acceleration?
-
How many MOFs are there in the CSD?
-
Mogul / MOE Interface Setup Instructions
-
On Windows, the Conformer Generator does not run as it cannot find a Python distribution
-
CSD Portfolio fails to install the CSD Python API on Windows
-
Activating the CSD Python API
-
Installing Mercury in a computer lab
-
How can I automate the CSD Portfolio installation process
-
Managing warning messages from the CSD Python API
-
Malvern Panalytical software integration with the 2023.1 CSD Portfolio may fail to locate the CSD Python API
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How do I sign into WebCSD and what are the benefits of signing in?
- How should I reference GOLD?
Newest Support Solutions
- What is a CSD subset?
- "Cannot download archive" error when running the online installer
- Searches on macOS with cqbatch from the 2024.1 release may fail
- Documentation fails to open when launched from a CCDC application on linux
- How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?