FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Is there a way to disable 3D acceleration?
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How many MOFs are there in the CSD?
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Mogul / MOE Interface Setup Instructions
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On Windows, the Conformer Generator does not run as it cannot find a Python distribution
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CSD Portfolio fails to install the CSD Python API on Windows
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Activating the CSD Python API
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Installing Mercury in a computer lab
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How can I automate the CSD Portfolio installation process
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Managing warning messages from the CSD Python API
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Malvern Panalytical software integration with the 2023.1 CSD Portfolio may fail to locate the CSD Python API
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How do I sign into WebCSD and what are the benefits of signing in?
- How should I reference GOLD?
Newest Support Solutions
- Picking atoms in Mercury or Hermes stopped working after I upgraded to 2024.2
- Crystallisability and solvate prediction scripts not working in 2024.2 release
- What should I do if I experience an error during deposition that prevents me from adding checkCIF alert responses?
- What is a CSD subset?
- "Cannot download archive" error when running the online installer