FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How do I port my existing scripts from Python 2.7 to Python 3?
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How do I view anisotropic displacement parameters (ADPs) for CSD entries?
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How do I obtain PreQuest to create and manage an in-house database of my own structures?
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How do I select multiple elements for a query atom in a WebCSD substructure search?
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Retirement of Relibase/Relibase+
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How to ensure you get the best graphical performance from the 3D visualiser components in CCDC programs
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When is inorganic data deposited at the CCDC transferred to the ICSD?
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Use of ConQuest's 3D Visualiser on Mac Retina Displays
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Running an API script in Mercury or Hermes fails with the error " QStandardPaths: XDG_RUNTIME_DIR not set" on linux
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Why have the CCDC and FIZ Karlsruhe collaborated?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How do I sign into WebCSD and what are the benefits of signing in?
- How should I reference GOLD?
Newest Support Solutions
- Picking atoms in Mercury or Hermes stopped working after I upgraded to 2024.2
- Crystallisability and solvate prediction scripts not working in 2024.2 release
- What should I do if I experience an error during deposition that prevents me from adding checkCIF alert responses?
- What is a CSD subset?
- "Cannot download archive" error when running the online installer