FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
What is the naming convention for ligand output files?
-
Finding data from the journal Angewandte Chemie
-
Retractions in the Cambridge Structural Database
-
How can I purchase additional licences?
-
Is there any way to permanently alter the default atomic radii of atoms?
-
How do I view CellCheckCSD results using WebCSD?
-
The ‘IUCr’ button in enCIFer no longer allows me to paste the location of a CIF into a file name box on the checkCIF web page
-
What should I do if checkCIF/PLATON times out during the web deposit process?
-
Can I customise enCIFer to check for the presence of specific data items, required by a particular journal publisher or crystallographic database?
-
What data format is available for download from the Access Structures service?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How do I sign into WebCSD and what are the benefits of signing in?
- How should I reference GOLD?
Newest Support Solutions
- How do I ensure I get the best performance from CSD-CrossMiner?
- "Invalid window handle" error when using the CSD Python API on Windows
- Picking atoms in Mercury or Hermes stopped working after I upgraded to 2024.2
- Crystallisability and solvate prediction scripts not working in 2024.2 release
- What should I do if I experience an error during deposition that prevents me from adding checkCIF alert responses?