FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How can I install the 2023 CSD Portfolio so that all users can access it?
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How do I set up a local CCDC software and data repository?
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What versions of Python are supported for components of the CSD Portfolio that use Python?
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I have updated to CSD Portfolio 2023.1 and now the CSD Python API fails to find the software or data
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How do I add or remove software / data from an existing install?
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When installing the CSD Portfolio on Linux I get an error that libxcb-icccm.so.4 is not found
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What other software and/or data components should I install to make use of functionality I want to access?
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How to deploy the CSD Portfolio to multiple computers
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Running python scripts from the 2024.1 versions of Mercury or Hermes may not display output correctly on linux
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I installed the CSD Portfolio with the Windows offline installer and the software is complaining that it can't find the data
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How do I sign into WebCSD and what are the benefits of signing in?
- How should I reference GOLD?
Newest Support Solutions
- Picking atoms in Mercury or Hermes stopped working after I upgraded to 2024.2
- Crystallisability and solvate prediction scripts not working in 2024.2 release
- What should I do if I experience an error during deposition that prevents me from adding checkCIF alert responses?
- What is a CSD subset?
- "Cannot download archive" error when running the online installer