FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How should I deal with polymeric structures in CSD Editor?
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How should I deal with disordered structures in CSD Editor?
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In CSD Editor what does the colour coding in the identifier list signify?
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How can I tell where the CSD Editor is saving edits to my database?
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Why do I see an ‘Operation Failed’ message when trying to open my database in CSD Editor?
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What is a Reduced Cell Check and what should I do if the structure I am depositing has hits?
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One of my structures isn’t listed on ‘My Structures’ what should I do?
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How can I share a structure I have deposited?
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Why is my structure search query not highlighted in the 2D diagram sometimes?
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What are the requirements for the CSD licensing system (from 2020)?
Top Support Solutions
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- How should I reference GOLD?
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