FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
What is the d(min) listed in the summary statistics for each 3D torsion angle search result?
-
Why does Mercury not generate an ESD for a particular bond length, angle, torsion or other measurement in my structure?
-
Can I output temperature factors from Mercury?
-
Can I search on CSD refcodes within ConQuest?
-
Can I save images displayed within Mercury as graphics files?
-
Can I filter search results?
-
I know that a particular crystal structure has been published, why is it not included in the latest release of the database?
-
How does the similarity search work?
-
Can I measure dihedral angles between planes?
-
How do I determine what my IP address is?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
- The 2024.3 CSD Portfolio software does not start on linux under Wayland and gives a Qt mismatch error
- ConQuest will not start when used with the latest version of VMWare
- Unable to run the CCDC maintenance tool on macOS 15
- CSD Python API not working on RHEL 9
- ConQuest fails with "ValueError: No JSON object could be decoded" on RHEL 8