FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
I have not published my data within a year of deposition, can I extend the embargo period?
-
How are 2D chemical diagrams generated during the deposition process?
-
What happens if the 2D chemical diagram created during the deposition process is incorrect?
-
Why is a 2D chemical diagram not created for one of my structures during the deposition process?
-
What happens to any additional email addresses that I add during the deposition process?
-
What is an ORCID iD?
-
How can I deposit large CIF files?
-
What is the ‘My Structures’ service?
-
What is an embargo date?
-
I have just deposited a structure, why isn’t it available in the ‘My Structures’ view?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
- The 2024.3 CSD Portfolio software does not start on linux under Wayland and gives a Qt mismatch error
- ConQuest will not start when used with the latest version of VMWare
- Unable to run the CCDC maintenance tool on macOS 15
- CSD Python API not working on RHEL 9
- ConQuest fails with "ValueError: No JSON object could be decoded" on RHEL 8