FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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What is the ‘My Structures’ service?
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I have renewed my licence, how can I make sure the expiry date has been extended?
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I am using Chrome and clicking on a download link in the CSD download links email does nothing
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Updating my CSD software installation to the 2022.3 release fails on Linux
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Create your own offline installer for the free version of Mercury
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How do I download and install the free CSD-Community software Mercury and enCIFer?
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How do I update my CSD software installation?
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What can I do if Mercury or Hermes won't install the latest software and data updates?
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How do I set up a local CCDC software and data repository?
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How do I obtain PreQuest to create and manage an in-house database of my own structures?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
- CSD Python API not working on RHEL 9
- ConQuest fails with "ValueError: No JSON object could be decoded" on RHEL 8
- I am trying to activate the free version of Mercury, but the Software Activation Tool says “A valid activation has been detected…”
- How do I ensure I get the best performance from CSD-CrossMiner?
- "Invalid window handle" error when using the CSD Python API on Windows