For questions not addressed by a support solution here, please email support@ccdc.cam.ac.uk. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
How do I update my CSD software installation?
CSD-Core CSD-Discovery CSD-Enterprise CSD-Materials Hermes Mercury
-
I am unable to upgrade to the 2020/2021 version of the CSD software, how do I continue using an older version?
ConQuest CSD Python API CSD-Core CSD-CrossMiner CSD-Discovery CSD-Enterprise CSD-Materials GOLD Hermes IsoStar Mercury Mogul SuperStar
-
How do I download and install the free version of Mercury?
-
I have renewed my licence, how can I make sure the expiry date has been extended?
-
CSD Portfolio fails to install the CSD Python API on Windows
CSD Python API CSD-Core CSD-Discovery CSD-Enterprise CSD-Materials
-
After updating to the 2021.1 release I get an error that VCRUNTIME140_1.dll was not found
ConQuest CSD Python API CSD-Core CSD-CrossMiner CSD-Discovery CSD-Enterprise CSD-Materials enCIFer GOLD Hermes IsoStar Mercury Mogul SuperStar
-
Updating my CSD software installation to the 2022.2 release fails on Linux
CSD-Core CSD-Discovery CSD-Enterprise CSD-Materials Hermes Mercury
-
I am trying to install the CSD Python API but encountered an UnsatisfiableError
-
The standalone CSD-CrossMiner data installer is failing on Linux
-
How do I activate the software after installation?
ConQuest CSD-Core CSD-Discovery CSD-Enterprise CSD-Materials
Top Support Solutions
Newest Support Solutions
- Why do I have problems selecting atoms or scaling issues in Mercury on MacOS?
- What are the advantages and disadvantages of activating via a local licence server?
- What is the the Service Level Agreement for support of CCDC customers?
- Picking atoms in Mercury or Hermes is not working on MacOS
- I am trying to install the CSD Python API but encountered an UnsatisfiableError