FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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CSD Python API Citation
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I am unable to upgrade to the current version of the CSD software, how do I continue using an older version?
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Using the CSD Python API on a system that has no display
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I get an error that VCRUNTIME140_1.dll was not found
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How can I find crystal structures analysed at high pressure in the CSD?
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I am trying to install the CSD Python API but encountered an UnsatisfiableError
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What is the the Service Level Agreement for support of CCDC customers?
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I'm getting messages that my licence has expired or is missing a feature
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Installation of the CSD Python API miniconda may fail on Windows
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CSD Portfolio fails to install the CSD Python API on Windows
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