FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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I get an error that VCRUNTIME140_1.dll was not found
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Applications such as Mercury or Mogul fail to open on Windows
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What is the the Service Level Agreement for support of CCDC customers?
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Create your own offline installer for the free version of Mercury
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Documentation fails to open when launched from a CCDC application on linux
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How do I download and install the free CSD-Community software Mercury and enCIFer?
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What other software and/or data components should I install to make use of functionality I want to access?
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Installation of the 2022 CSD Portfolio Software and Data
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How to ensure you get the best graphical performance from the 3D visualiser components in CCDC programs
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Are there any tools available to help produce a CIF?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
- CSD Python API not working on RHEL 9
- ConQuest fails with "ValueError: No JSON object could be decoded" on RHEL 8
- I am trying to activate the free version of Mercury, but the Software Activation Tool says “A valid activation has been detected…”
- How do I ensure I get the best performance from CSD-CrossMiner?
- "Invalid window handle" error when using the CSD Python API on Windows