FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
Attempting to start ConQuest when using Remote Desktop on Windows gives the error ''LoadLibrary failed with error 87: The parameter is incorrect."
-
ConQuest is unable to export PDF files on Windows
-
CCDC Software and macOS
-
ConQuest crashes with "Failed to execute script csds" error message
-
ConQuest fails to launch with an error about libXss.so.1 on linux
-
I get an error that VCRUNTIME140_1.dll was not found
-
Applications such as Mercury or Mogul fail to open on Windows
-
ConQuest won't start on Windows machine with Radeon graphics card
-
Mercury, Hermes or CrossMiner 2023.1 crashes after running for 5 minutes
-
Free Mercury is complaining that the database requires a CSD licence
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
- CSD Python API not working on RHEL 9
- ConQuest fails with "ValueError: No JSON object could be decoded" on RHEL 8
- I am trying to activate the free version of Mercury, but the Software Activation Tool says “A valid activation has been detected…”
- How do I ensure I get the best performance from CSD-CrossMiner?
- "Invalid window handle" error when using the CSD Python API on Windows