FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
Retractions in the Cambridge Structural Database
-
What should I do if checkCIF/PLATON times out during the web deposit process?
-
Does the CCDC accept Structure Factor data?
-
Where do I deposit data not accepted by the CCDC?
-
Can I download a copy of my own data?
-
What is a CIF?
-
Which data items do I deposit?
-
What happens to my data if the paper is rejected by the journal?
-
How do I deposit data?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
- The 2024.3 CSD Portfolio software does not start on linux under Wayland and gives a Qt mismatch error
- ConQuest will not start when used with the latest version of VMWare
- Unable to run the CCDC maintenance tool on macOS 15
- CSD Python API not working on RHEL 9
- ConQuest fails with "ValueError: No JSON object could be decoded" on RHEL 8