FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Searches on macOS with cqbatch from the 2024.1 and later release may fail
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What should I do if I experience an error during deposition that prevents me from adding checkCIF alert responses?
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Crystallisability and solvate prediction scripts not working in 2024.2 release
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Picking atoms in Mercury or Hermes stopped working after I upgraded to 2024.2
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Installation of the 2022 CSD Portfolio Software and Data
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How can I publish my historic structures or thesis structures?
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Electron Diffraction Data in the CSD
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Using old in-house databases with the latest CSD Portfolio
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How can I deposit inorganic data into the ICSD?
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Can I access Inorganic/ICSD data through the CSD Portfolio?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How do I sign into WebCSD and what are the benefits of signing in?
- How should I reference GOLD?
Newest Support Solutions
- Picking atoms in Mercury or Hermes stopped working after I upgraded to 2024.2
- Crystallisability and solvate prediction scripts not working in 2024.2 release
- What should I do if I experience an error during deposition that prevents me from adding checkCIF alert responses?
- What is a CSD subset?
- "Cannot download archive" error when running the online installer