FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Documentation fails to open when launched from a CCDC application on linux
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"Cannot download archive" error when running the online installer
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What is a CSD subset?
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Updating an existing local licence server after renewing your licence
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Authors’ names in the CSD: how to add them correctly? How to search for them?
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What file formats does Hermes Support?
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How can I see details of my licence and the activations I have?
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What is CSD-Theory?
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I'm getting messages that my licence has expired or is missing a feature
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How should I reference CrossMiner?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How do I sign into WebCSD and what are the benefits of signing in?
- How should I reference GOLD?
Newest Support Solutions
- What is a CSD subset?
- "Cannot download archive" error when running the online installer
- Searches on macOS with cqbatch from the 2024.1 release may fail
- Documentation fails to open when launched from a CCDC application on linux
- How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?