FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Why do some of the refcodes in my results end in ‘00’?
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Can I search my own private in-house database using ConQuest?
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Can I use IsoStar on a Windows PC?
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How can I calculate a score per binding site residue?
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Why is my search taking so long?
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Has GOLD been validated?
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Can I search on bonds, angles and torsions involving metals or hydrogen atoms?
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Why has my author-name search given fewer hits than I expected ?
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Other than the library size, are there any other major factors that influence the docking time?
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Is there a way to change the colour and size of the H-bonds?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
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- I am trying to activate the free version of Mercury, but the Software Activation Tool says “A valid activation has been detected…”
- How do I ensure I get the best performance from CSD-CrossMiner?
- "Invalid window handle" error when using the CSD Python API on Windows