FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
Can I deposit large CIFs that include reflection data?
-
How do I set up a journal deposition scheme with the CCDC?
-
I am unable to deposit my data using IE9 or below, what should I do?
-
How should I reference the CCDC deposition number in my paper?
-
What happens to my data when I run checkCIF/PLATON during the deposition process?
-
Can I send data after publication?
-
How should the deposition number for a CSD Communication be referenced in a paper?
-
What are the criteria for deposition to the CCDC?
-
What is CSD-Xpedite?
-
What happens to my data once they have been submitted?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
- CSD Python API not working on RHEL 9
- ConQuest fails with "ValueError: No JSON object could be decoded" on RHEL 8
- I am trying to activate the free version of Mercury, but the Software Activation Tool says “A valid activation has been detected…”
- How do I ensure I get the best performance from CSD-CrossMiner?
- "Invalid window handle" error when using the CSD Python API on Windows