FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Can I deposit large CIFs that include reflection data?
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Having built up a network of molecules, can I delete one of them?
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ConQuest fails to start with “ImportError: libXmu.so.6:”
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My search has given fewer hits than I expected, what can I do about this?
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What grid-engine based environments can GOLD be used in?
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Is it possible to re-score a given set of GOLD solutions using an alternative scoring function?
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How do I export CSD search data from ConQuest to Mercury for Data Analysis?
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What is the best way of reducing the number of hits if a search gives more than I want?
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How should I reference the CSD?
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How do I set up a journal deposition scheme with the CCDC?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How do I sign into WebCSD and what are the benefits of signing in?
- How should I reference GOLD?
Newest Support Solutions
- What is a CSD subset?
- "Cannot download archive" error when running the online installer
- Searches on macOS with cqbatch from the 2024.1 release may fail
- Documentation fails to open when launched from a CCDC application on linux
- How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?