FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Other than the library size, are there any other major factors that influence the docking time?
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Is there a way to change the colour and size of the H-bonds?
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Why is GOLD unable to dock a particular ligand?
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How do I tabulate geometric parameters after a search has been run?
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How do I obtain DASH?
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How do I generate a movie using Mercury?
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ConQuest will not run on Mac OS X
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How should I reference VISTA or PreQuest?
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Can I get access to structure factor data associated with a structure?
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How do I define my active site?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How do I sign into WebCSD and what are the benefits of signing in?
- How should I reference GOLD?
Newest Support Solutions
- Picking atoms in Mercury or Hermes stopped working after I upgraded to 2024.2
- Crystallisability and solvate prediction scripts not working in 2024.2 release
- What should I do if I experience an error during deposition that prevents me from adding checkCIF alert responses?
- What is a CSD subset?
- "Cannot download archive" error when running the online installer