FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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I know that a particular crystal structure has been published, why is it not included in the latest release of the database?
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How does the similarity search work?
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How do I determine what my IP address is?
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What are the strengths/weaknesses of similarity searching in WebCSD?
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How does author name searching work?
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What should I sketch for a similarity search?
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How can I search for more complicated compound names?
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Finding data from the journal Angewandte Chemie
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How do I view CellCheckCSD results using WebCSD?
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I have just started using a new version of WebCSD - why are some features behaving strangely or not working?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
- CSD Python API not working on RHEL 9
- ConQuest fails with "ValueError: No JSON object could be decoded" on RHEL 8
- I am trying to activate the free version of Mercury, but the Software Activation Tool says “A valid activation has been detected…”
- How do I ensure I get the best performance from CSD-CrossMiner?
- "Invalid window handle" error when using the CSD Python API on Windows