FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
I've found an entry in the CSD which either contains an error or does not correctly reflect the original publication. Who should I notify?
-
My version of the CSD Portfolio says it has expired, how do I get the latest version?
-
How do I set up IsoStar hyperlinking to my CSD database after installation?
-
I am having difficulty downloading the latest CSD software with the online installer
-
What should I input to Mogul?
-
I'm trying to pack a unit cell and Mercury is running very slowly/freezing.
-
I reformatted my hard drive / changed something in my computer and now ConQuest/Mogul/registered Mercury* features doesn't/don't work
-
How do I define the number of bonds formed by an atom?
-
How can I search on tautomers with ConQuest?
-
What are the strengths/weaknesses of similarity searching in WebCSD?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
- CSD Python API not working on RHEL 9
- ConQuest fails with "ValueError: No JSON object could be decoded" on RHEL 8
- I am trying to activate the free version of Mercury, but the Software Activation Tool says “A valid activation has been detected…”
- How do I ensure I get the best performance from CSD-CrossMiner?
- "Invalid window handle" error when using the CSD Python API on Windows