FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How does author name searching work?
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I find searching for polymeric structures difficult and I get results I don't fully understand. Can you explain how polymeric structures are defined so I can tailor my searches to be more effective?
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What should I sketch for a similarity search?
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Why has my substructure search given fewer hits than I expected?
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How do I find out more about Z' (number of molecules per asymmetric unit) in the CSD?
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Why has my compound name search given some unexpected hits?
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Mercury will not read my CIF input file. What am I doing wrong?
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I have not received an email after requesting a CSDS Download, or my email contains no links
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How are the simulated powder diffraction patterns calculated?
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How can I classify the chirality at stereocentres in my structure using Mercury?
Top Support Solutions
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- How should I reference GOLD?
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