FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How do I obtain SuperStar?
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Can I reduce the amount of output produced by GOLD?
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Does GOLD calculate or use atomic charges?
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If I apply a distance or a scaffold constraint, will it always be obeyed?
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Can I perform a rigid ligand docking using GOLD?
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I’m having difficulty doing the tutorials on my Windows machine
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My CSD Portfolio installation is asking me to re-register even though I registered during installation
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What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
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Why do I get different fitness scores for consecutive dockings with the same input files?
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GOLD fails to recognise the metal in my metal-containing enzyme
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
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- How do I ensure I get the best performance from CSD-CrossMiner?
- "Invalid window handle" error when using the CSD Python API on Windows